Call Flow Script (Existing Customer) “Thank you for choosing Shafer Services. This is (your name). How can I help you today?” Customer explaining issue. “You have come to the right place. We can help you with this.” “Has Shafer ever serviced your home before?” Customer will say no. “Welcome to the Shafer family! How did […]
Category: Scripts
Plumbing Team Follow-up
When customers call in concerning questions about current jobs, please transfer the call first to the appropriate Service Manager. If the service manager isn’t available at that time, please let the customer know they will receive a returned call by the end of business today. Make sure we have the correct job and contact phone […]